These terms govern your use of arkabroad.com, live.arkabroad.com and sprint.arkabroad.xyz (the "Sites") and any services you buy from Ark Abroad, operated in Australia by Ark Abroad (ABN 27 938 486 472) and supported by Sharnova Inventive Solutions Private Limited (GSTIN 06ABUCS0710R1ZQ), Gurugram, Haryana, India (together "Ark Abroad", "we", "us"). Your contract is with the entity named on your invoice. By using the Sites, booking a call, registering for an event or purchasing a product or program, you agree to these terms.
1. Our services
We provide career coaching and related services for international students and skilled migrants in Australia, including free strategy calls, webinars and masterclasses, digital products, and the Ark Abroad coaching program (resume and LinkedIn rebuild, proof-of-work, outreach, interview preparation and accountability coaching). The scope, duration and price of any paid program are set out in the proposal or invoice you receive before you pay.
2. No job guarantee
We do not guarantee that you will receive interviews, job offers, a specific salary, or employment within any timeframe. Hiring decisions are made by employers. Our results and testimonials reflect individual clients and are not a promise of your outcome. Your results depend on your effort, market conditions, your work rights and factors outside our control.
3. Eligibility
You must be at least 18 years old and have valid work rights in Australia to join a paid program. We do not provide migration, visa or legal advice. For visa matters, consult a registered migration agent or lawyer.
4. Bookings and events
Free strategy calls and webinars are offered subject to availability. We may reschedule, record or cancel an event at any time. By joining a call or event you consent to it being recorded for quality and training purposes unless you tell us otherwise before it starts.
5. Payments
- Prices are in Australian dollars unless stated otherwise and include applicable taxes (Australian GST or Indian GST, as shown on your invoice).
- Payment is due as set out in your invoice or checkout. Access to a program or product starts once payment (or the first instalment) clears.
- If you pay by instalments, you must pay all instalments even if you stop using the service.
- Payments are processed by Revolut; we do not store your card details.
6. Refunds and cancellations
- Digital products and event tickets (for example, the 7-Day Callback Sprint or a paid masterclass): because access is immediate, these are non-refundable except where required by the Australian Consumer Law.
- Coaching program: fees are not automatically refundable, because we commit coach time and resources to you from the day you join. If you wish to withdraw, email us and we will review your request within 7 business days, taking into account the program you enrolled in, the sessions and documents already delivered, and the reason for withdrawal. Where a refund is approved, it will be pro-rated for undelivered sessions, less any non-recoverable costs, and paid to your original payment method within 14 days.
- Reschedules: missed sessions without 24 hours' notice are not refundable but may be rescheduled at our discretion.
- Nothing in these terms limits your rights under the Australian Consumer Law (section 11).
To request a refund, email hello@arkabroad.xyz.
7. Your obligations
You agree to:
- Give us accurate information about your background, work rights and goals.
- Attend scheduled sessions, or give at least 24 hours' notice to reschedule. Missed sessions without notice may be forfeited.
- Do the work: run outreach, submit applications and prepare for interviews as agreed.
- Not share program materials, templates, recordings or logins with anyone else.
- Treat our team with respect. We may end your program without refund for abusive conduct.
8. Intellectual property
All content on the Sites and in our programs — frameworks, templates, scripts, videos, guides and course materials — is owned by Ark Abroad and protected by copyright. You receive a personal, non-transferable licence to use it for your own job search only. You may not copy, resell, publish or share it. Documents we prepare for you (your resume, LinkedIn profile) are yours to use.
9. Testimonials and results
We only publish your name, role, employer, photo, video or written feedback with your consent. You can withdraw consent at any time by emailing us, and we will remove it within 14 days (except from material already distributed that cannot practically be recalled).
10. Website use
You must not misuse the Sites, attempt to access them without authorisation, scrape content, or upload malicious code. The Sites may contain links to third-party sites that we do not control and are not responsible for.
11. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. For other failures you are entitled to have problems fixed within a reasonable time.
12. Limitation of liability
To the extent permitted by law, our total liability to you for any claim arising from our services or the Sites is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, including loss of income, employment opportunities or visa status. Our content is general career guidance, not legal, financial or migration advice.
13. Privacy
We handle your personal information in line with our Privacy Policy, which forms part of these terms.
14. Termination
We may suspend or end your access if you breach these terms. You may end a program at any time by emailing us; refunds are governed by section 6.
15. Changes
We may update these terms by posting a new version on this page. Changes apply to purchases made after the date of the change.
16. Governing law and disputes
These terms are governed by the laws of Victoria, Australia. If a dispute arises, contact us first at hello@arkabroad.xyz and we will try to resolve it within 14 days. Otherwise, the courts of Victoria have exclusive jurisdiction.
17. Contact
Ark Abroad, 12 Yarra Street, South Yarra VIC 3141, Australia · Registered office: Sharnova Inventive Solutions Private Limited, Gurugram, Haryana, India · hello@arkabroad.xyz