Ark Abroad is operated in Australia by Ark Abroad (ABN 27 938 486 472) and supported by Sharnova Inventive Solutions Private Limited (GSTIN 06ABUCS0710R1ZQ), Gurugram, Haryana, India (together "Ark Abroad", "we", "us"). We protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and India's Digital Personal Data Protection Act 2023. This policy explains what we collect, why, and how you can control it. It applies to arkabroad.com, live.arkabroad.com, sprint.arkabroad.xyz and the services we deliver.
1. What we collect
- Contact and identity details: name, email, phone number, location in Australia, LinkedIn URL.
- Career information: current role, visa and work-rights status, qualifications, resume, LinkedIn profile, job history and target roles — only what you share with us so we can coach you.
- Program records: coaching session notes, call recordings and transcripts (with your consent), resumes and documents we prepare for you, progress and outcomes.
- Payment details: billing name, address and transaction records. Card details are handled by Revolut and never stored on our systems.
- Website and marketing data: pages visited, device and browser type, IP address, referral source, UTM parameters, and how you interact with our emails, ads and forms.
2. How we collect it
- Directly from you — when you book a call, register for a webinar, buy a product, fill a form on our website or a lead form on Google, Meta or LinkedIn ads, or email, call or message us.
- Automatically — through cookies and tracking tools (see section 5).
- From third parties — such as LinkedIn (public profile), our ad platforms, or a referrer who introduced you.
3. Why we use it
- To deliver the free strategy call, webinars, digital products and coaching program.
- To prepare resumes, LinkedIn profiles, outreach and interview materials for you.
- To process payments and keep records we are legally required to keep.
- To call or message you about your enquiry when you submit a form through our website, blog or ads, and to contact you about your booking, program and support — by email, phone, SMS or WhatsApp.
- To send marketing about our programs and events. You can opt out at any time via the unsubscribe link or by emailing us.
- To measure and improve our website, ads and services.
- To publish your success story (name, role, employer, video or written testimonial) — only with your explicit consent, which you may withdraw at any time.
4. Who we share it with
We never sell, rent or trade your personal information, and we never give it to third parties for their own marketing. The only people who touch it are:
- Service providers who help us run the business: CRM and bookings (Zoho), email and calendar (Microsoft 365), website analytics and ads (Google, Meta, LinkedIn), payment processing (Revolut), call recording and transcription, and document tools. Each is bound to use your data only to provide its service.
- Our coaching and operations team, including contractors, who are bound by confidentiality.
- Regulators or courts where the law requires it.
Our team operates from India, and some providers store data outside Australia (including the United States, India and Singapore). We take reasonable steps to ensure they protect your information to a standard consistent with Australian law.
5. Cookies and tracking
We use Google Tag Manager, Google Analytics and advertising pixels (Meta, LinkedIn) to understand traffic and measure our ads. These set cookies that may track you across sites. You can block or delete cookies in your browser; some site features may not work without them.
6. Storage and security
We store your information in reputable cloud services with access limited to staff who need it. We use passwords, access controls and encryption in transit. No internet transmission is completely secure, so we cannot guarantee absolute security. We keep your data only as long as needed for the purposes above or as the law requires, then delete or de-identify it.
7. Your rights
You can ask us to:
- Access the personal information we hold about you.
- Correct anything inaccurate or out of date.
- Delete your information, where we have no legal reason to keep it.
- Stop sending you marketing.
- Withdraw consent to use your testimonial or recordings.
Email hello@arkabroad.xyz. We will respond within 30 days.
8. Complaints
If you believe we have mishandled your information, contact us first at hello@arkabroad.xyz and we will investigate. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes
We may update this policy from time to time. The latest version will always be on this page with the date above.
10. Contact
Ark Abroad, 12 Yarra Street, South Yarra VIC 3141, Australia · Registered office: Sharnova Inventive Solutions Private Limited, Gurugram, Haryana, India · hello@arkabroad.xyz